"Transformation is not something we do to our clients. Rather, it is a shared journey - a challenging and ambitious venture with a mutual goal: dramatic improvements in financial and operating performance."-

The World's Best Hotel 2013 – Top 50

Which hotels deliver the most extraordinary experiences?

The results of Travel + Leisure’s 18th Annual World’s Best Award :

  1. Mombo Camp and Little Mombo Camp, Moremi Game Reserve, Botswana

  2. Castello di Casole—A Timbers Resort, Casole d’Elsa, Italy

  3. Singita Kruger National Park, South Africa

  4. Nayara Hotel, Spa & Gardens, La Fortuna, Costa Rica

  5. Four Seasons Resort Bora-Bora, French Polynesia

  6. The Lodge at Kauri Cliffs, Matauri Bay, New Zealand

  7. Ritz-Carlton, Berlin

  8. Oberoi Udaivilas, Udaipur, India

  9. Sabi Sabi Private Game Reserve, Kruger National Park Area, South Africa

  10. Singita Sabi Sand, Kruger National Park Area, South Africa

The World's Best Airline Awards 2013

Ranking 1 to 20
The World Airline Awards are a primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world, delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types (First Class, Business Class, Premium Economy Class and Economy class passengers).

Air travellers completed an online survey questionnaire about their experience with airlines on the ground and onboard, during a 10-month period. The survey measures passenger satisfaction across more than 40 key performance indicators of airline front-line product and service - including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service. The Survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers.


Qatar Airways

Singapore Airlines

ANA All Nippon Airways

Asiana Airlines

Cathay Pacific Airways

Etihad Airways

Garuda Indonesia

Turkish Airlines

Qantas Airways



Virgin Australia

Malaysia Airlines

Thai Airways

Swiss Int'l Air Lines

Korean Air

Air New Zealand

Hainan Airlines

Air Canada

The World's 50 Best Restaurants Award 2013

list from San Pellegrino

The World's 50 Best Restaurants list has been announced, and the big news is of course that Noma's three year reign as the number one restaurant in the world has come to an end. That title now goes to El Celler de Can Roca in Girona, Spain. Noma holds tight at second, while third goes to Massimo Bottura's Osteria Francescana.

World's 50 Best also announced they'll be doing Latin America's 50 Best Restaurants in September in Lima; more details on that can be found in a press release below.

  1. El Celler de Can Roca, Girona, Catalonia, Spain 
  2. Noma, Copenhagen 
  3. Osteria Francescana, Modena, Italy 
  4. Mugaritz, San Sebastián, Spain 
  5. Eleven Madison Park, New York City 
  6. D.O.M, Sao Paulo, Brazil 
  7. Dinner by Heston Blumenthal, London 
  8. Arzak, San Sebastián, Spain 
  9. Steirereck Restaurant, Vienna, Austria 
  10. Vendôme, Bergisch Gladbach, Germany

Restaurant Training Checklists Are Important Tool

quoted from John Foley

Training tools and aids make the difference between education and knowledge. Education, the act of imparting information, isn't difficult for those who are familiar with the subject. Yet, learning the subject may take more than a quick training session.  Knowledge comes from learning and retaining what was taught and is expected to be clutched. Simply, training tools make the difference between learning and forgetting.

Every restaurant staff deserves a variety of tools to help make them successful and to perfect their professionalism. These tools need to be strategically posted throughout the restaurant for the staff to reference, throughout their shift when they are not sure about a certain procedure.

While standing in line at a local

The World's 50 Best Restaurant Award 2011

The World's 50 Best Restaurant Award 2011
quoted from William Reed Business Media Ltd

The much-anticipated S. Pellegrino World's 50 Best Restaurants Awards 2011 was held on Monday 18th April at the historic Guildhall in the City of London, in the company of the world's finest chefs, international media and the world's most influential restaurateurs.
The S. Pellegrino World's 50 Best Restaurants Awards and List is organised and compiled by Restaurant magazine, and sponsored by S.Pellegrino. The Awards are now in their tenth year.

10 Ways to Reduce Food Cost

quoted from Paul Clarke - Food Margin

Ultimately there are only two ways to make a food business more profitable: you can increase sales or reduce cost. In a depressed economic environment increasing sales is challenging. The following tips are proven methods of reducing food cost:

1. Measure It
“You can’t control what you don’t measure”. Regular stock takes provide a basis for the calculation of the “Cost of Goods Sold” (CoGS). CoGS are calculated using the following simple formula.
Opening Value + Purchases – Closing Value = CoGS
The CoGS as a percentage of Sales is a valuable measure for food cost control.
A spreadsheet can be used as a easy and cost effective solution for calculating Opening and Closing stock values and tracking purchases.

2. Shop Around
It is important to build a relationship with your suppliers, however

Marketing Strategy

Approach and Concept

Marketing is far more than just selling, although higher sales are obviously the ultimate aim. Rather, marketing is a whole collection of activities including advertising, selling and sales promotion, marketing research, introduction of new products, pricing, packaging, distribution and after sales service.

Approaches to Marketing
One approach to marketing is to regard it as the process of finding customers for goods which the firm has already decided to supply. In this case there is much emphasis on

Human Resources Strategy

Human resources management concerns the human side of the management of enterprises and employees’ relations with their firms. Its purpose is to ensure that the employees of a company, i.e. its human resources, are used in such a way that the employer obtains the greatest possible benefit from their abilities and the employees obtain both material and psychological rewards from their work.
Human resources management has strategic dimensions and

Financial Strategy

Effective strategies are crucial to the well-being of the firm, and need to address the following issues:
  • How, where and when the business will obtain funds, plus (for public companies) the timing of share issues and the determination of share issue prices
  • The best use of financial resources
  • Gearing
  • How to maximize the market valuation of the firm
  • What to do with accumulated cash
  • Long term financial planning for business expansion
  • The capital structure of the business
  • The extent to which internally generated profits are reinvested within the company
  • Choice of financial criteria for selecting major capital investments.

Also companies operating in several countries need to formulate

10 Ways to Save Money at Your Restaurant

quoted from Lorri MealeyCalifornia Restaurant Association

Everyone is looking for ways to save money these days. Restaurants are no exception. The good news is that there are a lot of quick steps you can take to save you money, either through cutting energy use or reducing spoilage. A lot of these tips are the same things your mom told you growing up.
  1. Switch to energy efficient light bulbs. Subway recently switched all their light bulbs to energy efficient bulbs in all of their 2000 US franchise locations. Switching to an energy efficient light bulb can save up to $22 per bulb per year. This can add up to quite a savings over time. Also keep lights off when you don’t need them. If you don’t start serving lunch until 11 o’clock there is no reason to turn the dining room lights on until then.

14 Prinsip Manajemen (Henry Fayol)

  1. Pembagian Pekerjaan (division of work). Suatu pembagian pekerjaan atau tugas yang mengarah pada pertumbuhan spesialisasi di segenap bidang yang diperlukan untuk mencapai efisiensi dan efektifitas penggunaan tenaga kerja.
  2. Kewenangan dan Tanggung Jawab (authority and responsibility). Prinsip perlunya keseimbangan harmonis antara wewenang dan tanggung jawab dimana keduanya tak dapat dipisahkan.
  3. Disiplin (discipline). Suasana tertib dan teratur, di mana

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