Ranking 1 to 20
The World
Airline Awards are a primary benchmarking tool for Passenger Satisfaction
levels of airlines throughout the world, delivering a unique survey format
based on analysis of business and leisure travellers, across all cabin travel
types (First Class, Business Class, Premium Economy Class and Economy class
passengers).
Air travellers completed an online survey questionnaire about their experience with airlines on the ground and onboard, during a 10-month period. The survey measures passenger satisfaction across more than 40 key performance indicators of airline front-line product and service - including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service. The Survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers.
Air travellers completed an online survey questionnaire about their experience with airlines on the ground and onboard, during a 10-month period. The survey measures passenger satisfaction across more than 40 key performance indicators of airline front-line product and service - including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service. The Survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers.
1
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Emirates
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2
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Qatar Airways
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3
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Singapore Airlines
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4
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ANA All Nippon Airways
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5
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Asiana Airlines
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6
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Cathay Pacific Airways
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7
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Etihad Airways
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8
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Garuda Indonesia
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9
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Turkish Airlines
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10
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Qantas Airways
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11
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Lufthansa
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12
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EVA Air
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13
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Virgin Australia
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14
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Malaysia Airlines
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15
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Thai Airways
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16
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Swiss Int'l Air Lines
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17
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Korean Air
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18
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Air New Zealand
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19
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Hainan Airlines
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20
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Air Canada
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