Leadership Approach

Awali dari Menu

Dalam perkembangan bisnis restaurant, produk makanan dan minuman yang diwujudkan dalam menu memegang peran strategis dalam kegiatan operational. Tidak berlebihan kalau ada yang berpendapat everythings in food service operation start from the menu, segala sesuatu dalam kegiatan operational restaurant berawal dari menu.

Pengadaan peralatan masak serta pangaturan tata letak dapur ditentukan berdasarkan menu yang dijual. Demikian pula keperluan karyawan sebagai juru masak, pengadaan bahan, sitem pelayanan termasuk return on investment ( ROI ), diperhitungan berdasarkan menu yang di jual.

Satisfying Customers Overview

Total customer satisfaction is the results of giving customers product quality, service, cleanliness, value, and responding fast to recover customers when something goes wrong.

No matter how hard you try to satisfy your customers, mistakes will happen. What you do about mistakes can make the difference between keeping customers or losing them to competitors. Speed of response is vital. That's why every retaurant management team should have a customer recovery system that ensure a quick, courteous response. After the customer's needs are taken care of, find out what caused the dissatisfaction, then fix the problem you've identified, and adopt the solution into your routine.

Satisfying customers the first time, and quickly recovering them whwn you don't, ensures total customer satisfaction, which generates brand loyalty and increased sales.